What we store, how we protect it, and how to delete it
What Data SyncSocial Stores
Account Information
Your email address, name, and profile photo (if provided). This is used to identify your account and communicate with you.
Brand Data
Information about your brands including business name, description, industry, location, and social media links.
Social Media Connections
OAuth tokens and account identifiers from connected social platforms. These allow us to publish posts on your behalf.
Content & Posts
Post content, media files, templates, and scheduled posts you create in the platform.
Usage Analytics
Basic analytics about how you use the platform to help us improve our services.
Password Security
We do not store your password.
Your password is securely hashed using industry-standard encryption. We never have access to your actual password, and it cannot be retrieved or viewed by anyone.
Automatic Data Deletion
When you disconnect a social media account from SyncSocial:
- OAuth tokens and access credentials are immediately deleted
- Account identifiers and connection data are removed
- We can no longer access or post to that account
- Historical posts remain on your social platforms (managed directly there)
How to Request Data Deletion
You can request complete deletion of your data at any time:
Self-Service (Account Settings)
Go to Settings → Account → Delete Account. This will permanently delete your account and all associated data.
Email Request
Send an email to our data protection team. We will process deletion requests within 30 days.
Contact for Data Deletion
For data deletion requests or questions about your data, contact us at:
hello@syncsocial.com.auPlease include your account email address in your request so we can locate your data.
Removing SyncSocial from Facebook, Instagram or TikTok? When you remove the app from your social account, the provider sends us an automated deletion request. We honour these immediately by disconnecting the account and wiping the stored access tokens and profile details.
After submission you'll receive a confirmation code. Check the status of your request at syncsocial.app/data-deletion-status.
How We Protect Your Data
- All data is encrypted in transit using TLS/SSL
- Sensitive data (like OAuth tokens) is encrypted at rest
- We use secure, SOC 2 compliant infrastructure
- Regular security audits and vulnerability assessments
- Strict access controls for our staff
- We do not sell your data to third parties